Returns & Exchanges
At ORICO Official Shop, we stand by the quality of our storage and connectivity solutions with a 30-day hassle-free return policy for all original purchases. If you are not completely satisfied with your electronics, we are committed to providing a swift exchange or refund process.
Initiate Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of the reason for the return.
Receive Authorization
Once approved, you will receive a Return Merchandise Authorization (RMA) number and the specific shipping address for our electronics service center.
Secure Packaging
Pack the item in its original ORICO packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Inspection and Refund
Our technicians will inspect the device upon arrival, and your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing